At Alpinel we support individuals and small businesses with security-relevant digital incidents — efficiently, discreetly, and in solution-oriented manner.
If you do not have an in-house cybersecurity team, or if your IT department requires additional security expertise, we are here to help. Should you suspect that a device has been compromised and lack immediate local support, contact us now.
As Swiss cybersecurity experts, we stand for responsibility, reliability, and a pragmatic approach. Our goal is to restore security and trust to your digital life.
Cybersecurity support for real situations
We focus on protecting identities, data, and access — at home and in small offices — without selling software or adding unnecessary technical complexity.
We step in when something goes wrong.
This includes hacked email or social media accounts, suspicious logins, stolen credentials, malware infections, and locked or abused accounts. We contain the incident, secure affected accounts and devices, restore access, and explain what happened and what to change next.
We secure the devices and accounts you use daily: laptops, phones, email, cloud services, routers, and backups.
This includes basic account settings, reducing exposure to phishing, separating access where it makes sense, and simple measures to lower the risk of account abuse or data loss.
We provide independent, security-focused advice.
This includes security awareness and guidance, reviewing existing setups and third-party services, defining sensible protection measures, and helping you understand how attacks happen — and how to avoid them in the future.
Clear, structured, and confidential — from first contact to lasting protection.
You briefly and factually describe your issue — via the contact form below or by email. An initial description of the problem is sufficient and free of charge. We review your request and get back to you promptly with:
If we can support you, we arrange a call or an on-site meeting. During this conversation, we clarify the details of your case and establish a shared basis for the next steps. Together, we define:
Based on the clarified requirements, we prepare a transparent proposal. Once you approve, we implement the agreed measures in a structured manner. You receive:
To clearly define the scope of our services, we do not undertake activities outside our professional and legal remit, in particular:
We work discreetly, explain our assessments in clear language, and avoid unnecessarily complex terminology. You always know what we are doing, why we are doing it, and what results to expect. This creates a collaboration on equal footing—professional, transparent, and built on trust.
We operate from Switzerland and serve clients in Switzerland. No offshore providers. No automated responses.
You speak with real experts on the ground who understand the legal and practical context. Cybersecurity requires trust, responsibility, and proximity — that is exactly what we stand for.
We are not an IT service provider offering one-size-fits-all solutions. Our solutions are highly customized as we believe that infosecurity cannot be sold prepackaged.
We are cybersecurity experts helping people navigate the digital space more safely — with expertise, experience, and solutions tailored to each specific case.
Our recommendations are not driven by sales targets. We are not tied to any products, licenses, or vendors, and we receive no commissions.
What we recommend must fit your specific situation, be proportionate, and deliver real security benefits—no more and no less.
We listen, take your concerns seriously, and treat every inquiry with the highest level of confidentiality. Our recommendations are realistic, actionable, and designed for impact.
We treat each case with honesty, make no promises we cannot keep, and do not sell solutions that deliver no real value.
Please describe your issue using the contact form below.
If you prefer email, you can also send a short description to helpme(at)alpinel.ch
We will get back to you as soon as possible.
